FAQS

 

What types of home decor products do you offer?

Karol Store provides a curated selection of stylish home decor items, including unique wall art and innovative lighting solutions. Our product range features abstract canvas prints and multifunctional LED bedside lamps, designed to enhance both the aesthetic appeal and functionality of your living space.

How can I ensure the quality of the products I purchase?

We prioritize quality in our offerings. Each product undergoes a thorough quality check before being made available for sale. Our commitment to quality ensures that you receive items that are not only visually appealing but also durable and functional.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

How do I initiate a return?

To start a return, please contact us at furniful@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item arrives damaged or defective?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away at furniful@gmail.com. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without unnecessary delays.